The other day, I was presented with an arguably unusual ticket that requested a printable web page.
Actually....let me back up for a moment;
Where I work (simpleview), we use a system to deliver new assignments, manage projects and communicate with clients. My friends and family describe it as "complex-looking" upon first glance but something as versatile as this doesn't always lend itself to simplicity. Each document is referred to as a "ticket".
Far and away, each assignment a developer receives is contained in one ticket. However, I'm on the "Work Orders" team - the top dogs of the CMS department (I suppose it's unlikely that any of my colleagues will ever read this but if they do: it's true guys, we're the awesome ones). My teammates and I tend to receive multiple tickets, each belonging to a larger project. Despite the fact that I'm the newest developer on the team (one of four), we've all sort of found our groove and laid claim to the things at which we are each uniquely talented.
Below is a screenshot of one of my tickets. Potentially sensitive information has been removed, just in case.
Where Work Orders differs from the other teams (Ticketing [confusing, I know] and Production) is really quite simple. Work Orders handles larger-format projects and long-time-scale requests. On average, I'd guess that one Work Order ticket measures approximately eight (8) hours in length, whereas a Ticketing ticket is no more than three (3) - a well-defined cut-off. Work Order projects can range anywhere from 30 hours to 340. That's the biggest I've seen so far, anyway. For those humongous projects, we will often tag-team the sub-projects, to expedite the process.
The other team I mentioned - Production - is exactly what it sounds like - they produce things. Ticketing and Work Orders are both after-the-fact teams.
So, when I mentioned earlier that I received a strange ticket, I fully intended on talking about some very cool code that I wrote over the past couple days. It'd been a while since I had to think on such...bizarre terms, so it took a bit longer than I would have liked. Nevertheless, I did it and it was cool.
I'll discuss the details in the next post but for now, I'm old and tired. I'm off to sleep for the night - I've got a long day ahead of me, tomorrow.